Bon Appétit Meals

Business Introduction

Bon Appetit is a leading producer of ready-to-eat meals, known for its high-quality and delicious products. As the demand for their ready meals increased, they faced challenges in efficiently managing stock, creating orders, and generating invoices for retailers. To overcome these hurdles and enhance their business processes, Bon Appetit adopted the CleverFoodie platform, an advanced system designed to streamline various aspects of their operations.

The Challenge

Stock Management

Bon Appetit struggled to accurately record the stock of their ready meals at the retailers’ locations during delivery, leading to discrepancies and stockouts and lots of returns and waste.

Order Processing

Manually recording orders on Carbon Copy books was time-consuming and prone to errors. This often led to losses and incorrect quantity’s being recorded during delivery and impacted their relationship with retailers.

Invoice Generation

Manually recording orders on Carbon Copy books was time- consuming and prone to errors. This often led to losses and incorrect quantity’s being recorded during delivery and impacted their relationship with retailers.

The Solution

Bon Appetit decided to integrate the CleverFoodie platform into their existing operations to address the challenges they faced. The platform offered a comprehensive solution that combined inventory management, order processing, Stock control at retailers and invoicing into a seamless, automated system.

Real-time Stock Recording

CleverFoodie’s mobile App allowed Bon Appetit’s delivery
team to record the stock of ready meals accurately at the
retailers’ locations in real-time giving visibility of current
stock levels and sales since last delivery so stock could
be optimised to reduce returns.

Accurate Order management

Leveraging CleverFoodie’s App the delivery team easily
generate orders based on the recorded stock levels and
historical sales data while in store. This streamlined the
ordering process and ensured that retailers never faced
stockouts. and reduced

Customer Invoice Generation

CleverFoodie’s system automatically generated invoices
for customers, reducing the back-office operations team’s
workload significantly. This automation resulted in faster
invoice generation and improved billing accuracy and
Invoice are then emailed directly to the customer and
exported to Sage Or Xero

Realtime Analytics

It consists of two elements: project planning (formulation
of project elements); and project proposal writing

The Implementation

The implementation of CleverFoodie at Bon Appetit was carried out in three phases:

Pilot Phase

The CleverFoodie platform was tested with a select group of
retailers to ensure its functionality and compatibility with Bon
Appetit’s operations.

Roll-out Phase

After a successful pilot phase, CleverFoodie was rolled out to
all retailers in Bon Appetit’s network. Training sessions were
conducted to familiarize the delivery team and the back-office
staff with the new system.

Monitoring and Optimization

Throughout the implementation process, CleverFoodie’s team
closely monitored the platform’s performance and made
necessary adjustments to optimize its efficiency further.

Results Achieved

Streamlined Operations

With real-time stock recording and order creation, Bon
Appetit’s operations became more efficient and seamless.
Retailers receive the optimised quantity of ready meals on
time, reducing stockouts and overstock situations.

Faster Invoicing

The automated invoicing process significantly reduced the
time required to generate invoices for customers. This
improved cash flow and customer satisfaction.

Reduced Errors

Using the Cleverfoodie App minimized manual errors in
order processing and invoicing, leading to more accurate
billing and improved customer trust.

Cost Savings

By automating various processes, Bon Appetit reduced the
need for manual labor, leading to cost savings in their
back-office operations.

The Conclusion

By embracing the CleverFoodie platform, Bon Appetit successfully addressed their stock management, order processing, and invoicing challenges. The integration of real-time stock recording, automated order creation, and on-site paper invoicing streamlined their operations and significantly reduced back-office workload. This enhanced efficiency led to improved customer satisfaction, cost savings, and ultimately bolstered Bon Appetit's position as a market leader in the ready meals industry.

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